Shipping Policy
Leoza Pets – Maloa Ecom
Last updated: 01/03/2026
This Shipping Policy applies to all orders placed through www.leozapets.com worldwide.
1. ORDER PROCESSING TIME
All orders are processed within 1–3 business days after payment has been successfully confirmed.
Processing includes:
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Order verification
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Quality checks
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Packaging
Orders placed on weekends or public holidays will be processed on the next business day.
2. SHIPPING COSTS
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Standard Shipping: €6.95
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Free Standard Shipping on all orders over €50
Shipping costs will be calculated and displayed at checkout before payment is completed.
3. SHIPPING TIME (TRANSIT)
Delivery times vary depending on your location. Estimated transit times:
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Europe: 5–9 business days
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North America: 7–12 business days
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Asia & Oceania: 8–15 business days
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Rest of the World: 10–18 business days
Shipping is handled by trusted logistics partners such as DHL, DPD, FedEx, and local postal services.
4. TOTAL DELIVERY TIME
Total delivery time = Processing time + Shipping time
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Processing time: 1–3 business days
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Shipping time: depends on destination
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Estimated total delivery time: 6–18 business days
5. INTERNATIONAL SHIPPING
Leoza Pets offers worldwide shipping.
Please note that international orders may be subject to:
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Customs duties
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Import taxes
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Local fees
These charges are the responsibility of the customer and are determined by the destination country.
6. DELAYS
Delivery times are estimates only and are not guaranteed.
Leoza Pets is not responsible for delays caused by:
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Customs clearance procedures
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Shipping carrier disruptions
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Weather conditions
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Public holidays
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Incorrect shipping information provided by the customer
7. LOST OR STOLEN PACKAGES
Leoza Pets is not responsible for lost or stolen packages that have been marked as delivered by the shipping carrier.
Customers are advised to ensure that the shipping address provided is accurate and secure.